FAQs

How are the panels Installed?
Our diffusers come with heavy duty, industrial sized D-HOOKS for exceptionally easy installation. 2 screws in the wall, and they hang right up. (Due to the diversity of use, we do not include screws and anchors)

What is expected lead-time to build the panel? 
Because every diffuser is made to order, we generally quote around 5-8 days of lead-time. This could be a shorter window of time, it entirely depends on our current workload.

What are shipping expectations?
We offer free local pickup on all of our products. Due to the heavy nature of these products, we package all diffusers with an overkill-level of protection so they are not damaged in transit. We ship using Fedex Ground, or Coyote Logistics for larger orders. All orders will require signature upon delivery.

What if I need to cancel my order?
Cancelations made within 24 hours of placing an order will be fully refunded. Because we build every panel made-to-order, once we have begun production on the order, we require a 30% cancelation charge to cover the costs of materials and labor.